Roller Skating Association International

Keynote Speaker - John Formica, the Ex-Disney Guy

John, The “Ex-Disney Guy” and former Disney leader is an internationally known speaker, coach and author of the top selling book, “Making The Customer Experience Magical Now. How To Succeed In Business and Beat Out Your Competition Today!” John has inspired audiences with over 3,500 presentations all across the globe.  He has appeared on major TV network and recently featured in the Virgin Atlantic In-flight Magazine. John has 30 years of experience in top leadership positions with industry giants like Hyatt, and Hilton, including over a decade with the Disney Company. During his 10 years with Disney, John managed their top luxury resorts to lead his teams to achieve the highest guest ratings among all WDW Resort Hotels. Today, John is “America’s Customer Experience Coach” and leading authority on small business growth and team culture. He has coached hundreds of small businesses and professionals to build customer loyalty attract more customers and create winning teams.


John, the “Ex-Disney Guy”, is a highly sought after internationally known speaker and author of the top selling book, “Making the Customer Experience Magical Now!”John has inspired audiences with over 3,500 keynotes and seminars across the globe while appearing on all major TV networks, business journals and recently featured in the Virgin Atlantic In-flight Magazine. 

Today, John is the leading authority in the service industry, business growth, and team culture environments and named “America’s Best Customer Experience Speaker”. John has successfully coached small businesses, organizations, tourism communities and professionals to build customer loyalty for life attract and keep more customers and create “Whistle While You Work” Team Environments. Get ready for a “Magical Experience” and please help me welcome The “Ex-Disney Guy”, John Formica.

“Secrets To Create a Magical Customer Experience During Difficult Times!” 

The coronavirus pandemic has been unprecedented and unlike anything we’ve ever experienced in recent history. For many small businesses, this poses a significant challenge. Now more than ever having less customers, lower margins and leaner staff, businesses must learn what their customers really want and need right now and adapt, re-boot, pivot and elevate their customer experience if they want to survive. John, The “Ex-Disney Guy”, and former Disney Leader, will share his incredible experiences, best practices and proven Disney Success Strategies to help you create a Disney-like Customer Experience, even in today’s environment, to attract more customers, blow away your competition, build customer loyalty for life and create a new business Empire in your community!  You will achieve extraordinary results right away!

“How to Find, Interview and Hire Magical People Today”

Have you ever wondered the secrets that the Walt Disney World Resort used to hire 75,000 employees? Ever wonder why other top successful companies always seem to have the best people? In today’s challenging job market, where leaders, businesses and employees are asked to do more with less, teams and businesses cannot afford to settle for low performing candidates. Most managers have never been trained and just wing it and hope the process turns out. Yet a leader’s success as well as the customer experience is directly related how successful their people are. Hoping new hires workout is no longer an option.


In this presentation, John will show you how to find and hire the best-suited candidates today for the job, but more importantly, how to eliminate the candidates you don’t want!  Just by following John’s unique tips and strategies, different than the usual non effective hiring methods, you will finally have the right people working for your organization that are more loyal and committed to your values and goals, empowered with the initiative to get the results you want now.  That is when the real “Magic” begins in your business.


Attendees will learn: